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FAQ

Home FAQ

#Frequently asked questions

How long does it take for home delivery?
We use USPS and UPS to send most of our US orders. CHACON reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.
What courier do you use for deliveries?
We use USPS and UPS to send most of our US orders. CHACON reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.
Why am I being charged for delivery on my order when it states standard delivery is free?
All our delivery charges are pre-set by our courier company. We sell some oversized items which require a specialist courier company to fulfil the delivery, there is an additional charge for these. Also, our courier company consider some surcharge postcodes ‘Out of area’. There is an additional charge for these also.
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain eurocarparts.com to your safe senders list.
Can I pick up my order?
We offer a pay and collect service. This is available on the checkout page. Please be aware, this service is available in New York City only.
Do you deliver on Weekend?
Please visit: www.ups.com all orders shipped by UPS or www.usps.com or all orders shipped by USPS to see if the courier company offers the weekend delivery to your area.
Why can’t I select next day delivery?
We can only offer next day on goods we have in stock at our dispatch depot.
Can I return or exchange an iteam
All sales are final. Please see our Refund Policy for more info.
When will my card be charged for my order?
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
Can I track my item?
Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number. We also ask for a mobile number so our courier can inform you of the status of your order.Please visit: www.ups.com all orders shipped by UPS or www.usps.com or all orders shipped by USPS note tracking numbers are only active and trackable 2 hours after the order has been collected from our warehouse, approximately 8pm (GMT/BST) Monday to Friday. For orders placed after 4pm on Friday, your order will may not be trackable until it has been collected from us the following Monday.
How do I apply a promotional code?
You can add a valid promotion code in the Basket.
I placed an order on Friday for next day delivery, why did I not get it until Tuesday?
Our cut off point is 4pm, Monday to Friday. Any order placed after 4pm will be processed through our dispatch system the next working day. We currently do not deliver at weekends.